Overview

We have a 14 day exchange policy, which means you have 14 days from the day of receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vaishnavi.bala6@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. The shipping charges will be borne by the customer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at @balavofficial via instagram.

Additional non-returnable items:

• Gift cards
• Sale Products
• Accessories

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at vaishnavi.bala6@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at vaishnavi.bala6@gmail.com / DM @BALAVOFFICIAL  and send your item to: 274/2174, Motilal Nagar 1, Road number 7, Goregaon west,MUMBAI 400104.
Kindly note : You exchange product must be of the same value/higher of the product you would like to exchange. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 274/2174, Motilal Nagar 1, Road number 7, Goregaon west MUMBAI 400104.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at vaishnavi.bala6@gmail.com / @BALAVOFFICIAL via instagram for questions related to refunds and returns.